At Twenty20 Finance Pty Ltd, we are committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth). This Privacy Policy describes our current policies and practices in relation to the handling and use of personal information.
WHAT INFORMATION DO WE COLLECT AND HOW DO WE USE IT?
We will ask you for personal information when we assist you with your finance. Personal information may include any sensitive information (including health information) and may include any information you tell us about any vulnerability you may have. We use the information you provide to advise about and assist with your credit needs. We only provide your information to the companies with whom you choose to deal (and their representatives).
We also use your information to send you requested product information and to enable us to manage your ongoing relationship with us e.g. invoicing, client surveys etc. We may do so by mail or electronically unless you tell us that you do not wish to receive electronic communications.
We may occasionally notify you about promotions, new services and special offers, events or articles we think will be of interest to you. We may send you regular updates by email or by post. If you would rather not receive this information, email or write to us.
We may also use your information internally to help us improve our services and help resolve any problems.
WHAT IF YOU DON’T PROVIDE SOME INFORMATION TO US?
If you don’t provide us with full information about your personal and financial circumstances, we can’t properly advise or assist you with your credit needs.
HOW DO WE HOLD AND PROTECT YOUR INFORMATION?
We hold the information we collect from you in different ways, including hardcopy and electronic form.
We take protecting the security of your personal information seriously.
We may store your information in cloud or other types of networked or electronic storage including our aggregator’s secure software CRM. However, it is important to remember that the use of email and the internet may not always be secure, even with these safeguards in place.
We do not sell your information for any purpose.
HOW CAN YOU CHECK, UPDATE OR CHANGE THE INFORMATION WE ARE HOLDING?
Upon receipt of your written request if you wish to access or correct your personal information please write to Graeme Chapman our Director of Finance at graeme@twenty20finance.com.au
We do not charge for providing access to personal information.
YOUR CONSENT
By asking us to assist with your credit needs, you consent to the collection and use of the information you have provided to us for the purposes described above.
COMPLAINTS
Internal Dispute Resolution
If you do have any concerns or complaints, please let us know by email, because if we don’t know about it we can’t fix it! You may also contact us by email addressed to the complaints officer at graeme@twenty20finance.com.au
You should explain the details of your complaint as clearly as you can. You must do this in writing. When we receive a complaint, we will attempt to resolve it promptly.